
Frequently asked questions
Got questions? See below.
Product
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In skincare, climate matters. Where you live and play should influence your choice of skincare products.
Each of our formulas use concentrated botanical ingredients with adaptogenic properties which help to regulate environmental stressors a user may encounter from their outdoor adventures.
The result? one-step skincare solutions designed from and for specific climate conditions. Giving you more choices versus one-size-fits-all multi-step skincare regimens. Get to know your options.
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A serum is a facial skincare product you can apply to your skin after cleansing with the intent of delivering ingredients directly into the skin. Serums are well-suited to this task because they consist of smaller molecules that can penetrate the skin and deliver a very high concentration of bioactive ingredients.
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Yes. Our products are designed for anyone who spends time outdoors.
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Our products are designed for all skin types. If irritation occurs, please discontinue use.
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Our products contain no ingredients with gluten, but we are unable to guarantee they are 100% gluten free. Some ingredients are processed in facilities that handle ingredients with trace amounts of gluten.
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Our products are free of synthetic fragrances, however we incorporate low concentrations of essential oils in our formulas. The incorporation of essential oils is intended for certain benefits aside from any secondary olfactory effect.
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Currently, we offer no products containing SPF.
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Before beginning any new skincare regimen, please consult your physician.
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No. Our products are cruetly free and never tested on animals. Only humans!
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We are Leaping Bunny® Certified. Check back for more updates!
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All of our products are manufactured in the United States in cGMP facilities.
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Yes. Everything from the shipper box to the paper tube to the dropper bottle is recyclable.
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Almost! We utilize one small functional plastic disc to ensure your product is protected from life's travels.
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We recommend storing products at room temperature, avoiding direct sunlight and out of reach of children and pets.
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Depending on climate and frequency of outdoor activity and exposure, most users can expect on average 3 months of use per bottle.
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Once opened, we recommend using the entire bottle within 12 months.
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We designed our products to travel easily. We recommend customers use the included paper tube packaging to provide further protection during travel.
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Yes. There is no need to wait until the end of your day to use our products. Our serums are lightweight, so users can apply product at the beginning of their day.
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Yes. Each of our serums have toning, hydrating and moisturizing properties that are beneficial to the skin after shaving.
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Currently, we do not offer subscriptions.
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Our products are sold online and in select retail establishments throughout the United States.
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Currently, we do not offer samples. Your purchase is backed by our 30 day money back guarantee.
Company
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In the Quechua language native to the Andean region of South America, Paracas means “sand falling like rain” which perfectly encapsulates our climate-adaptive approach to outdoor-driven skincare.
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Stay tuned...
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Paracas was born on the Altiplano and is based in Golden, Colorado.
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We sell digital gift cards in denominations of $25, $50, and $100 using this link. Following purchase, the gift card and redemption instructions will be emailed to the recipient.
Gift cards can only be redeemed on our website.
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Reach out to us here.
Shipping & Delivery
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Currently, we offer free shipping to addresses in the United States only. See full shipping details here.
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Please consult the shipping confirmation email or your individual online user account, which contain your order tracking number.
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Orders are usually fulfilled within 2 business days and generally take 2-4 days for delivery. All times and dates given for delivery are provided in good faith and are estimates only.
Please note due to high order volumes, your order may be delayed. You will be contacted by our team in the event of delay.
Returns & Refunds
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At Paracas, we're passionate about creating products we believe you'll love. While we don't offer returns or exchanges, we want to make sure you feel confident about every purchase.
Before You Buy
We're here to help! If you have any questions, please don't hesitate to reach out. Our team loves talking about our products and helping you find exactly what you're looking for.We're Here for You
Your satisfaction matters to us. If you receive a product that's damaged or defective, we'll absolutely make it right. And if you have any concerns about your order, please contact us - we're always happy to help however we can.Get in Touch
Have questions? We'd love to hear from you! Reach out to us at hello@paracas.co anytime. -
We have a 60-day money back, no questions asked refund policy. Drop us a note.
