Frequently asked questions
Got questions? We've got answers.
Product
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In skincare, climate matters. Where you live and play should influence your choice of skincare products.
Each of our formulas use concentrated botanical ingredients with adaptogenic properties which help to regulate environmental stressors a user may encounter from their outdoor adventures.
The result? one-step skincare solutions designed from and for specific climate conditions. Giving you more choices versus one-size-fits-all multi-step skincare regimens. Get to know your options.
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A serum is a facial skincare product you can apply to your skin after cleansing with the intent of delivering ingredients directly into the skin. Serums are well-suited to this task because they consist of smaller molecules that can penetrate the skin and deliver a very high concentration of bioactive ingredients.
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Yes. Our products are designed for anyone who spends time outdoors.
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Our products are designed for all skin types. If irritation occurs, please discontinue use.
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Our products contain no ingredients with gluten, but we are unable to guarantee they are 100% gluten free. Some ingredients are processed in facilities that handle ingredients with trace amounts of gluten.
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Our products are free of synthetic fragrances, however we incorporate low concentrations of essential oils in our formulas. The incorporation of essential oils is intended for certain benefits aside from any secondary olfactory effect.
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Currently, we offer no products containing SPF.
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Before beginning any new skincare regimen, please consult your physician.
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No. Our products are cruetly free and never tested on animals. Only humans!
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We are Leaping Bunny® Certified. Check back for more updates!
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All of our products are manufactured in the United States in cGMP facilities.
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Yes. Everything from the shipper box to the paper tube to the dropper bottle is recyclable.
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Almost! We utilize one small functional plastic disc to ensure your product is protected from life's travels.
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We recommend storing products at room temperature, avoiding direct sunlight and out of reach of children and pets.
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Depending on climate and frequency of outdoor activity and exposure, most users can expect on average 3 months of use per bottle.
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Once opened, we recommend using the entire bottle within 12 months.
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We designed our products to travel easily. We recommend customers use the included paper tube packaging to provide further protection during travel.
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Yes. There is no need to wait until the end of your day to use our products. Our serums are lightweight, so users can apply product at the beginning of their day.
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Yes. Each of our serums have toning, hydrating and moisturizing properties that are beneficial to the skin after shaving.
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Currently, we do not offer subscriptions.
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Our products are sold online and in select retail establishments throughout the United States.
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Currently, we do not offer samples. Your purchase is backed by our 30 day money back guarantee.
Company
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In the Quechua language native to the Andean region of South America, Paracas means “sand falling like rain” which perfectly encapsulates our climate-adaptive approach to outdoor-driven skincare.
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Stay tuned...
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Golden, Colorado
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We sell digital gift cards in denominations of $25, $50, and $100 using this link. Following purchase, the gift card and redemption instructions will be emailed to the recipient.
Gift cards can only be redeemed on our website.
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Reach out to us here.
Shipping & Delivery
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Currently, we offer free shipping to addresses in the United States only. See full shipping details here.
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Please consult the shipping confirmation email or your individual online user account, which contain your order tracking number.
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Orders are usually fulfilled within 2 business days and generally take 2-4 days for delivery. All times and dates given for delivery are provided in good faith and are estimates only.
Please note due to high order volumes, your order may be delayed. You will be contacted by our team in the event of delay.
Returns & Refunds
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At Paracas, we strive to make every customer happy, and we want you to purchase from us with confidence.
For single bottle purchases, we do not accept returns. We encourage you to share any unused product with a friend or family member. For multiple bottle purchases, we accept returns and process refunds under the following conditions:
- Unused products must be unopened and in their sealed paper tubes with the plastic round sticker untampered.
- Returns must be received within 45 days of the purchase date.
To initiate a return, please email us here with your order number. Upon confirmation, we will email you a return shipping label and packing slip for you to print out.
To eliminate waste, please use the original shipping box you received from your order.
Enclose the packing slip inside, seal the box with tape, and affix the label to the outside of the box and drop off at either a USPS® mailing location or UPS Store® near you.
Following return delivery, we will issue you a refund for the balance of unused product to the original form of payment. Please allow up to 30 days for returns processing.
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We have a 30-day money back, no questions asked refund policy. Drop us a note.
